Norbell’s Customer Service covers the entire life cycle of each product and service that we support.

The Norbell’s suite of services provides direct and immediate communications channels for your clients. This creates a consistent consumer experience and maximizes interactions with your customers in both the business-to-business and business-to-consumer markets.

Whether you need a single service or an integrated approach, we have the flexible solutions that can improve customer satisfaction, retention, and value. We help you make the most of your customer contacts by managing your customer interaction center, while you focus on your core competencies and business.

Our Goal

First Call Resolution, satisfied customers, answer all calls promptly, don’t make promises unless we can keep them, listen to the customers, identify and resolve complains, helpful, courteous and knowledgeable staff, always go the addition step to please the client and always give something extra.

We Offer

Our CSRs are equipped with the state of the art CRM, which offers the following functionalities to enrich the customer service experience: