Norbell offers a comprehensive product and service portfolio. These products and services are a unique and customized selection of solutions that encompass the design, building and operation of a state-of-the-art call center. At Norbell we provide our clients, TOTAL Solutions.

The uniqueness of Norbell's Service Portfolio is achieved and defined by our value-added and customized Call Center Total Solutions. Most organizations that provide Call Center services, only offer 5% to 30% of the services listed in the "NORBELL Call Center Total Solutions" portfolio. We take pride in granting all our customers best satisfaction by delivering the following premium quality services:

  • Web based admin/user login
  • Multiple Extensions and Mailboxes
  • Provisioning Button Programming
  • User Interface CDR Admin
  • Auto Attendants
  • Automatic Call Distribution
  • Unlimited Conference Bridging and Recording
  • Inbound Call Routing
  • Call Recording/Archiving
  • Real Time BLF Console
  • ACD Real Time wallboards

Norbell Telephone Exchange System is an advanced combination of VoIP/PSTN communication technologies.

Key Features:
  • Predictive Dialing
  • Emergency Warning
  • Automated Polling
  • Keep your call centre busy
  • Host a message broadcasting service
  • Run large scale conferences
Key Features:
  • Inbuilt post pay & prepay billing
  • Weighted Least Cost Routing
  • Customer self management
  • Simple custom package creation

Norbell has developed a robust CRM software that enables you to get the complete view of your business with a few mouse-clicks.

Key Features:
  • Multi-Level Reseller Management
  • Separate Interfaces for Admin, Reseller, Finance Manager and Support Agents
  • Manage your Products and assign them to the Resellers
  • Multiple options for uploading your sales
  • Discounts/Commissions for Resellers/Agents calculated on the fly
  • Customizable Reports
  • Robust Support Module

Norbell is using self developed robust CRM/CIM call center software that enables your agents to provide accurate and timely information to your customers.

Key Features:
  • Customizable Reports
  • Separate Interfaces for Agents MIS and Quality Controller
  • DNC Filtering
  • Soft phone integrated
  • Scripts/FAQs/Rebuttals included
  • Automatic lead assigning to agents
  • Leads management