15 +

Years of Experience

Decades of experience and a vast vendor network

10 k

Total Customers Served

Guranteed revenue growth and higher compliance & QA scores

Our Mission

Norbell’s mission to make its customer successful by offering innovative combinations of talented people backed by latest call center technology at exceptional value for money.

We create new opportunities by playing a key role in guiding our clients to emerging and traditional offshore call center outsourcing destinations within the framework of our client's distinct needs and requirements.


Mission Highlights

  • We deliver the highest level of quality, customer service and convenience for each client.
  • We continue to develop our clients through courses, seminars and on-the-job training.
  • We invest in leading edge technology to meet and exceed each client's expectations.
  • We respond rapidly to our clients' changing needs, & the to changes in the call center industry.
  • We partner with you to produce the most cost effective and highest quality results possible.


Right place for all your call center outsourcing needs

We are a full call center outsourcing services provider company. We are one of the largest call center outsourcing (Business Process Outsourcing) service provider companies in North America.

We started our telephone based tele marketing services and tele support services in 1998. Strict call center quality control, stringent data security policies, highly competent call center agents and robust call center technology enabled us to become the most trusted and reliable call center outsourcing services company in Toronto. We provide offshore call center outsourcing service to all size of business houses based in any part of the world.

We as a call center outsourcing firm in Toronto are specialized in all type call center services, products, technologies, management programs and computer-telephony integration. We deliver to customers worldwide a selection of call center services and packages with exceptional quality and services at affordable and competitive prices. Our in-depth understanding of the call center business and call center technology enable us to provide our customers with unique call center solutions.

Our Strengths

Market Leadership

As a leader and fast growing company in the Offshore Outsourced Call Center marketplace , Norbell is strategically well positioned to grow the business to much higher levels.

Excellent Technical Support

Norbell has a dedicated team of technical professionals and is strategically linked to a huge base of experts in India for value added support. This network of support professionals provides Norbell with the unique ability to address outsourced call center support issues quick and effectively.

Strong Management Team

Norbell's rapid growth can directly be attributed to its very strong team of management professionals that possess a great depth and knowledge of the telecommunications marketplace. Our managers all share the vision of the company and are given the ability and autonomy to act as entrepreneurs within the organization.

Strategic Partnerships

Norbell Ltd. has formed strategic alliances with a number of selected manufactures, distributors, resellers, integrators and other technology and service providers to ensure that the best resources can be utilized when addressing the needs of its customers.

Call Center Service Highlights

Our extensive experience in the telecommunications services and network industry ensures that our call center solutions are the best. Our success is achieved through telecommunications expertise, consulting program and project management, design, planning, engineering, implementation and commissioning.

Our call center management and engineering teams are the key to our success. Each member of the team is well qualified and experienced in their area of responsibility. The organization's structure and management are very effective and responsive to customer’s opportunities and deliverables. The organization structure allows proactive decision making and service customization.

Our global strategic alliances are key in the delivery of international call center business opportunities and projects. The alliances provide us with the ability to provide end-to-end call center solutions with innovative products and technologies at very attractive prices.

  • We customize every outsourced call center program to meet your business needs.
  • Our flexible network of integrated call centers gives us the unique ability to precisely match agents to volume.
  • Our multi location call centers enable us to continually provide service, during natural or man-made disasters.
  • Our professional agents handles more than 2 million calls in different languages and time zones for our clients ranging from Fortune 100 firms to small private practices.
  • Our agents go through a rigorous training process before starting their career as call enter agent and are continuously monitored using a quality assurance checklist.
  • Our each call center process has team of dedicated managers and in-house technicians to provide assistance 24/7/365.

Strategic Alliances

Norbell have formed strategic alliances with a number of selected manufacturers, distributors, resellers, integrators and other technology and service providers to ensure that the best resources are utilized when addressing the needs of its customers.

Norbell's prime strategic alliance is a world leading telecommunication service providing company in North America, for which we provide both program management and technology based solutions in meeting client communication needs. With one of the world's most robust and reliable public switched networks, this reputable company provides advanced voice, data and image communications to more than eight million business and residence customers across North America.

Another prime strategic alliance of Norbell has consistently been among the first to market business communications solutions that advance technology and set new industry standards for innovation and performance.

While widely recognized for delivering strategic advantage through innovation, this significant manufacturing and development company has always respected the fundamental importance of voice communications to every business, large and small -- and the desire of most to maintain reliability while capitalizing on the latest advances. We call it Intelligent Evolution. It provides our customers with a reassuring balance between innovation and investment protection.