Norbell :: CALL CENTER TECHNOLOGY

Norbell offers a comprehensive product and service portfolio. These products and services are a unique and customized selection of solutions that encompass the design, building and operation of a state-of-the-art call center. At Norbell we provide our clients, TOTAL Solutions.

The uniqueness of Norbell's Service Portfolio is achieved and defined by our value-added and customized Call Center Total Solutions. Most organizations that provide Call Center services, only offer 5% to 30% of the services listed in the "NORBELL Call Center Total Solutions" portfolio. We take pride in granting all our customers best satisfaction by delivering the following premium quality services:

Web based admin/user login
Multiple Extensions and Mailboxes
Provisioning Button Programming
User Interface CDR Admin
Auto Attendants
Automatic Call Distribution
Unlimited Conference Bridging and Recording
Inbound Call Routing
Call Recording/Archiving
Real Time BLF Console
ACD Real Time wallboards

Norbell Telephone Exchange System is an advanced combination of VoIP/PSTN communication technologies.

Key Features:

Predictive Dialing
Emergency Warning
Automated Polling
Keep your call centre busy
Host a message broadcasting service
Run large scale conferences

Key Features:

Inbuilt post pay & prepay billing
Weighted Least Cost Routing
Customer self management
Simple custom package creation

Norbell has developed a robust CRM software that enables you to get the complete view of your business with a few mouse-clicks.

Key Features:

Multi-Level Reseller Management
Separate Interfaces for Admin, Reseller, Finance Manager and Support Agents
Manage your Products and assign them to the Resellers
Multiple options for uploading your sales
Discounts/Commissions for Resellers/Agents calculated on the fly
Customizable Reports
Robust Support Module

Norbell is using self developed robust CRM/CIM call center software that enables your agents to provide accurate and timely information to your customers.