With clients demanding for accessibility, self-service and availability; defining an affordable call center strategy could be difficult especially in this rapidly changing technology, business and client environments.
Norbell can assist you by providing you its Call Center business opportunity; a cost-effective contact center solution offering multi-channel services. This includes routing across all communication areas, self-service, co-browsing, outbound calling as well as providing agent training and coaching materials like recording and monitoring calls.
Norbell’s technological infrastructure and telecommunications backbone are created with redundancy and failover built throughout.
