Customer Information Management is the practice of systematically collecting information about individual customers and making it available to staff within a company to better inform the decisions they make regarding interactions with that customer.

Norbell has developed a robust CIM software that enables your agents to provide accurate and timely information to your customers.

Agent Section

  • Web based interface, Supports Multiple Locations
  • Canada Timezones integrated
  • Felxible calling criteria selection
  • Calling Hours restriction
  • Automatic lead assigning
  • Ability to handle Callback/On-Hold requests
  • Easy DNC Checking
  • Scripts/Rebuttals/FAQ included
  • Ability to add Refernce Contacts
  • Ability to handle Inbound Calls

MIS Section

  • Set Pre-Defined Calling Criteria to Agents
  • Pending Sales Report
  • User Management
  • Inbound/Outbound Calling Reports
  • Agentwise Calling Reports
  • Attendance Report of the staffs
  • Perfomance Report of Agents
  • Lead Statistics



Quality Control Section

  • Verify Sales
  • Listen to the Call Recording and update Validations and Parameters
  • Ability to change the status of Sale to On-Hold/Reject/Approved
  • Automatic calculation of Verification Score



Administrator Section

  • Inbound/Outbound Reports
  • Agent Performance Reports for all Locations
  • Manage Inbound/Outbound Disposition Codes
  • Manage Products you want to sale
  • Manage Scripts, Rebuttals and FAQs
  • Leads Statistics