Norbell Training Services
In a contact center operation, hiring skilled agents and employees is a must. CSR’s should be trained often for specific roles and responsibilities that reflect their expertise. To determine the distribution of contacts and maximize the effectiveness of the staffs, choose the appropriate training program and tools with workflow process support and skills based routing.
Once these CSRs have been hired and trained, motivating and retaining them is as important as keeping customers. They need keep up on support methods, products, and processes. Training materials should be kept up-to-date so that agents can satisfy customers in the best manner.
Advanced training, recognition, and competitive salaries are essential in retaining an effective, productive, call center workforce.
Norbell’s complete and comprehensive training program is ideal for start-up call center professionals, as well as, advance level programs for human resource career development. We provide training in our multimedia facilities located worldwide and customized in-house training services on customer locations.
We have certified and trained instructors with multimedia training material and tools.
