Quality Monitoring Services
Quality monitoring is one of the most effective methods for improving the level of service you provide to your customers. Not only can it improve the customer experience, it can also improve overall call center performance, identify areas for training or process improvement opportunities while facilitating employee development.
Norbell quality service frees you and your staffs enabling you to focus on optimizing center performance. By providing selft developed and tested call quality analysis combined with hosted analytics, Norbell delivers service quality information on your call center, giving you the business intelligence you need to improve and maintain service quality.
