Telemarketing Companies as well as Phone Service providers are required to use a TPV (Third Party Verification) in selling products or services over the phone as well as those who take electronic payments receiving either written or voice recorded authorizations. This also applies to anyone who wants to have a TPV record or Verbal Contract to fall back on when fighting chargeback or billing dispute.
Norbell offers a free professional consultation including help with designing your call flow. Upon request we will customize the IVR script to meet your verification standards and rules.
Verification retrievals may be accessed at anytime with a touch tone phone. Verifications may be retrieved by over the phone with a confirmation number. You can call into 's automated system to listen to your stored verifications for up to 120 days standard or longer upon request.
Instantly forward Email verifications back to you. You will have immediate access to all audio and data collected. Emails will contain captured text data and audio. Audio answers can be treaded into single file or they can be separate into multiple files for every collected audio answer. Also the audio files may be attached to email, or we can put links to the audio files and host them on our Password Protected Data. N.B. If you do not have an email account that is powerful enough to handle high volumes traffic with large attachments, then we can provide a powerful email account.*
We also offer a password protected web-based email interface for easily retrieving verifications. You may also use message handling software to categorize, label, sort, organize, and search your verifications.
Text Data and Audio Recordings may be downloaded at anytime with a FTP Client or Played via Web Browser, text editor, and Media Player.
Text Data and Audio Recordings may be downloaded at anytime with a Web Browser, Text editor and Media Player.
Audio Recordings and Master Data File may be burned to a CD-ROM and shipped to you. MS Access 2000 and Media Player are required.
Audio Recordings and Master Data File may be burned to a DVDD-ROM and shipped to you. MS Access 2000 and Media Player are required.
This is basically our Verbal Contracts Service that uses our Virtual Phone Recording System. In this scenario the sales agents will do most of the talking. In many cases reading a telemarketing call script on a piece of paper in front of them.
An automated attendant will walk the caller through a series of pre-scripted questions and collect recorded or touch tone answers. Next, Norbell will append a Time and Date stamp and issue a unique confirmation number. We would then email the entire verification to any email address you choose. We can also record long phone conversations that allow the sales agents to do most of the talking.
Starts out with open ended conversation and then moves to a pre-scripted automated attendant. We will capture, record, and store voice authorizations automatically. Norbell’s TPV are created by calling into Norbell's Automated System.
Norbell will record your scripted menus and questions in a recording studio so your automated attendant sounds just the way you want.
Norbell's system is highly scalable, and up-gradable for rapid growth. We can scale to meet your call volumes.
We can store and archive your verifications for up to 10 years. We may also burn your verifications to a CD and then archive them in our data vault.
Norbell can provide a Toll Free line for your verifications. We will forward a Toll Free Number into your Verification System.
We can forward record messages as file attachments to a backup email account. For additional backup and protection, we can also forward verifications to a backup server for triple protection.
For those requiring E-Commerce Transactions with credit cards and banking info, we can Setup a VPN tunnel between Norbell and your Company at a very low cost.
All of the information needed must be provided in a clear and precise way and should be contained in any communication with a customer for consent and verification of authorization from that customer for an order for a product or service:
Consent and verification of authorization from a customer
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