Other Services

Norbell provides three levels of hardware maintenance and support services to customers: Bronze Service, Silver Service, and Gold Service.

Managing a complex network is more than just managing cables and computers. It requires experienced people, sophisticated technology and sound management principles to ensure that your network investment does in fact provide shareholder value and that it enables the achievement of business objectives. We at Norbell take pride in utilizing all this expertise for your convenience, enhanced security and smooth business operations.

Many organizations are realizing that, with today's computer and communications technology, well-managed Call Centers can generate substantial income for their operations. The Call Center approach also ensures that you have a complete and accurate record of transactions.

Implementing a Call Center to handle all of the incoming orders will ensure a consistent high quality of customer interaction and maximum revenue per call. Trained staff will provide fast friendly service and allow the customers to concentrate on their core business - making or delivering service. Since typically the labor component makes up approximately 65% of a call center's operating budget, it is critical that you are equipped with the tools and knowledge to maximize this asset.

Norbell Call Center Professional Services "Amar-Job" consultants are internationally acclaimed as the experts in Call Center start-up and ongoing performance management and are unequaled in their ability to transfer this knowledge to your organization.

Our four hiring and training centers in India, in addition to the one in Canada have supplied human resource for the past 20 years worldwide.

For the startup phase of the total solution we're proposing will screen, test, hire and train the initial agents and supervisors and equip them with the appropriate Call Center skills and tools. We will deliver a 'Call Center qualified' staff ready to handle the incoming business with skill an enthusiasm.

Ergonomics is the science of designing the workplace to fit the requirements of call center agents. It represents a tool whereby your call center can enhance the performance of agents by improving comfort, reducing the physical strain associated with their jobs and improving their efficiency. The Norbell Call Center Professional Services Ergonomic Program, developed by our Alliance group, exclusively for use in the call center work environment is designed to accomplish this in a logical and cost-effective manner. Norbell will help customers create an ergonomically-correct work environment, a workforce properly trained in the principles of ergonomics and a self-sustaining ergonomics system within your organization.

• Accuracy
• Fast Turnaround
• Aggressive, Fixed Price with no hidden clauses
• Fully vectorized databases

• Database programming and Development
• WEB based development in ASP/PHP/JSP
• E-Business Applications
• IVR (Interactive Voice Response Systems)
• CTI (Computer Telephony Integration)
• Visual Basic, Unix, C++

Norbell brings financing and leasing partners to deliver our total quality solutions to you. Our end to end Call Center Solution not only includes equipment procurements, staging, testing, installation, maintenance, help desk and network management, but also Financing. AmarFinancing options include:

• Outright sale
• Leasing (Capital or expense)
• Renting

We provide summary billing options including local language support and collections in local currency.