Whether it is a new toy or a new car; product operating instructions, construction Norbell’s helpdesk services provide your customers with round-the-clock support and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.
Setting up helpdesk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense.
In addition to providing a tax-friendly alternative for your business, outsourcing your helpdesk allows you to focus your attention on your core business.
Routing to field dispatch when on-site maintenance is required (for customers with service contracts or with a request for service on a time and material basis)
Customer access to extensive information via the World Wide Web: