Whether it is a new toy or a new car; product operating instructions, construction Norbell’s helpdesk services provide your customers with round-the-clock support and dedicated customer care representatives, without the high costs associated with providing an in-house helpdesk.

Setting up helpdesk facilities, maintaining and training a team of operators and managers is expensive and is a real cost that lowers your bottom line on a daily basis; while, outsourcing is viewed as a deductible business expense.

In addition to providing a tax-friendly alternative for your business, outsourcing your helpdesk allows you to focus your attention on your core business.

There are two types of Help Desk Services Norbell Offers:

24x7 technical phone support through a tollfree number.

Routing to field dispatch when on-site maintenance is required (for customers with service contracts or with a request for service on a time and material basis)

Customer access to extensive information via the World Wide Web:

  • Technical product information and FAQ's
  • Non-billable software updates via the World Wide Web (what is considered non-billable software updates)
  • Maintenance releases
  • Software release notes

Phone Support per user per year:

  • 9 am to 5 PM, Monday to Friday (does not include weekend & holidays).
  • This is remote Access dial-in help desk only and is defined by the following demarcation points:
  • Remote Location: PC must be powered on with the dial-up software running properly.
  • Central Location: Support will be provided up to the security server identification and authentication.

Phone Support per user per year:

  • 7x24x365, including weekends and holidays.
  • This is remote Access dial-in help desk only and is defined by the following demarcation points:
  • Remote Location: PC must be powered on with the dial-up software running properly.
  • Central Location: Support will be provided up to the security server identification and authentication.