We at Norbell will focus on providing you superior order taking and management solutions suitable to your demand. Customers call a toll free number to place orders from catalogues, brochures, and even flyers from popular fast food chains!
Norbell inbound order taking agents uses the state of the art call center CRM in taking the customers’ orders and this software could perform the following:
Norbell’s detailed web-based reporting provides access to real-time data on call volumes, service levels, average talk times, abandonment rates, inventory levels, order backlogs, daily sales and much more. By using this data you can optimize your strategies and tactics on the fly for the future.
To ensure the security of your customers’ personal and financial information, Norbell is compliant with PCI security standards; Norbell maintains controlled access to all facilities, technology and network operations and tracks who accesses what.
Norbell has the flexibility to staff your inbound order management campaign with dedicated or shared order management agents to make the order management service both cost-efficient and personalized. To your customers, all Norbell agents sound as if they work for your company. You also have the option to ask our agents to raise your average order value via upselling and cross-selling.
Your Trusted Partner for Call Center Outsourcing
