Norbell’s support after the sale is as important to keeping a customer as the sale itself.
The goal of Norbell Help Desks and tech support centers is to provide product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding as firms seek to outsource a greater breadth of solutions to a fewer number of service providers. The help desk has now become a hub of the enterprise, delivering greater value to the business as a whole.
For all consumers, the quality of support they receive from technical support call center is just as important as the quality of the product itself. Because of an increasing dependence on technology, rapid guidance to address issues is critical in upholding customer satisfaction and loyalty. In today's aggressive marketplace, the frustration produced by busy call center signals, long hold times, and incompetent staff can quickly result in lost customers.
Norbell technical support call centers provides a broad range of technical support and help desk services focused on achieving total customer satisfaction for your business. We employ dedicated, trained teams on each campaign to provide comprehensive technical product support. With each technical support process you get a custom made technical support process, with required activities, escalation formulas, and system level reporting to meet the specific needs of your business.
