Restaurant Industry is very unique and requires unique, innovative and proven solutions to have a competitive winning edge. Norbell brings years of remote order taking call center and telecommunications industry experience to offer one of the most professional “Remote Order Taking Agent” program globally.
Our main strength is our people, who are fully qualified in the remote restaurant order taking call center service, customer service and store support operations and process; they are professional and reliable. Our remote order taking team is passionate about what they do.
We provide fully dedicated remote restaurant order taking call center service to each client, with no overlap or sharing or resources or infrastructure.
Our Infrastructure is tested and proven, fully redundant, secure and reliable. Housed in carrier class data centers located at 151 Front Street, Toronto, 55 Yonge Street, Toronto, Pathways Communications, Markham and Hamilton. All these locations are in Canada and they are fully load balanced and diversified.
We never comprise quality and standards, which are the fundamental basis of our call center service delivery. Along with having very strict quality standards and guidelines, we conduct proactive monitoring to ensure audits, feedbacks and problem resolutions, if any.
Benefits of remote restaurant order taking call center service
- Better control over brand image projected to customers
- Zero lost calls due to engaged lines / unanswered calls
- Average order value increase due to professional sales agents
