Remote Pizza Order Taking requires qualified and proficient agents, who are dependable, fluent in language and knowledgeable in product.
The remote order taking aspect of the pizza business has its peaks and lows in the volume of incoming calls and how you manage these peaks and lows decides your success or failure.
Norbell has perfected the science of remote pizza order taking and we do it with passion and professionalism. We are able to provide qualified and dedicated agents at a fraction of the price at which our clients can own and run their own remote call centers in Toronto. This way you can concentrate on providing the best pizza and we will look after the running of your call center.
Service levels are set and regularly monitored to ensure compliance. Our average pizza order taking time varies between 1 minute to 2 and a half minute, depending on the level of verification our client requires. We plan for less than 30 seconds of inbound call response time in the queue and less than one percent abandon rate.
